FAQ

Your Questions, Answered 🌟

Welcome to the hub where curiosity meets clarity. Our FAQ section is designed to give you quick, clear, and concise answers to your burning questions about trading, our platform, and the infinite possibilities that await you in the world of investment.

Can someone else trade on my account?

Cleargainsolutions.com’s policies prevent anyone other than the account holder(s) from accessing or trading an account unless the trader has been reviewed and approved as a Money Manager. To obtain additional information about our Money Manager programme, please contact our Insight Institutional Sales Team.

My deposit has been declined. What should I do?

Your bank may decline your transaction for several reasons. These may include: Insufficient funds Incorrect expiry date Incorrect CVC number (the 3-digit security code on the back of your card) Invalid card number Out-of-date address details Suspected fraudulent transaction To resolve this, you will need to contact your card issuer.

How are my funds protected?

All customer deposits are kept separate from our own operating funds and distributed across a global network of custodian banks. Every bank we use holds an investment-grade rating and is monitored per the guidelines set by the Risk Committee of GAIN's Board of Directors.

How will my withdrawal be processed?

Deposited funds must be returned to the originating source. If you have deposited funds using multiple methods, you must exhaust the total deposit amounts based on the following order: Bitcoin, Tether Debit Card Wire Excess funds may be withdrawn via bank transfer, crypto, or wire. If you add a new bank account to withdraw excess funds, cleargainsolutions.com will require evidence of the account by uploading a bank statement.

How can I fund my account?

You can securely fund your account by logging in to MyAccount and visiting the funding page. ClearGainSolutions.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your cleargainsolutions.com account. There are three easy ways to fund your account: Bitcoin (BTC): Recommended You can transfer a maximum of $1,000,000 or currency equivalent per transaction, and funds will typically be available immediately for trading. The minimum transaction for Bitcoin is $100 per transaction. We accept LTC and USDT, and there is no fee for Bitcoin transfers. Wire Transfer There is no minimum or maximum deposit amount for wire transfers. Wire transfers may take up to 1-2 business days for domestic wires and 2–5 days for international wires before they are available for trading. We accept USD, EUR, CAD, JPY, CHF, AUD, and GBP. Cleargainsolutions.com does not charge fees for incoming wires. However, your bank may charge a service fee. Wire transfers involving a bank outside the US may require an intermediary US bank. US intermediary banks may charge a transaction fee. Debit Card Debit cards must be verified before use. You can deposit a maximum of $10,000 (or currency equivalent) per transaction, and funds will typically be available immediately for trading. The minimum transaction for debit card deposits is $100 per transaction. We accept Visa and MasterCard in USD, GBP, and EUR. However, please be aware that all debit card transactions are automatically converted to USD. cleargainsolutions.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.

How much money do I need to open an account?

The minimum initial deposit required is at least $100 of your selected base currency. However, we recommend you deposit at least $1,000+ to allow you more flexibility and better risk management when trading your account.

Why do I need to verify my credit or debit card?

It is our responsibility to adhere to Anti-Money Laundering rules and regulations. For the security of our customers and to reduce fraud, we verify the ownership of debit cards prior to use.

I forgot my username or password. How do I retrieve them?

If you forgot your username, please contact us for assistance. If you forgot your password, please use our password reset page and enter your username and email. You’ll then receive an email with a link to reset your password.

How do I open an account with cleargainsolutions.com?

You can apply for an account with ClearGainSolutions.com online. Start your Registration now. www.cleargainsolutions.com/user/register

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